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Responsible Gaming at tjbaji

Gaming should always be enjoyable. tjbaji provides practical tools and clear guidance to help every player stay in control — because your wellbeing matters more than any bet.

Our Commitment to You
How tjbaji protects players and promotes safe play

At tjbaji, responsible gaming is not a footnote — it is a foundational part of how we operate. We believe that gambling, when approached with clear boundaries and honest self-awareness, can be a legitimate source of entertainment. However, we also recognise that for some players, what begins as casual fun can become a source of real harm. Our job is to make sure every tjbaji player has the information, tools, and support they need to keep gaming firmly in the entertainment category.

This page outlines the responsible gaming framework we have put in place for players in Bangladesh and elsewhere. Whether you are a new player setting up your first deposit limit or an existing member looking to take a break from the Platform, everything you need is covered here. All players must be 21 years of age or older to register and use tjbaji. We take underage gambling extremely seriously and have verification processes in place to enforce this age restriction.

Player Protection Tools
Practical controls available to every tjbaji account holder
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Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your tjbaji account. Once a limit is active, it cannot be increased for a minimum cooling-off period of 24 hours — giving you real protection against impulsive decisions. Limits can be lowered instantly at any time. Contact our support team at [email protected] to request a deposit limit on your account.
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Session Time-Out

A session time-out temporarily suspends your access to the Platform for a period you choose — anywhere from 24 hours to 6 weeks. During a time-out, you cannot log in or place bets. This tool is ideal if you feel you need a short cooling-off period without committing to full self-exclusion. Your account balance and history are preserved and fully accessible once the time-out expires.
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Self-Exclusion

Self-exclusion is a longer-term measure for players who feel that gambling is genuinely harming their life. You can request self-exclusion for a minimum period of six months, up to five years or permanently. Once self-exclusion is active, your account is immediately closed and you will not be able to re-register during the exclusion period. Email [email protected] with the subject line "Self-Exclusion Request" to activate this option immediately.
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Reality Checks

Reality check notifications remind you how long you have been actively playing in a single session. You can set these reminders to appear every 30, 60, or 90 minutes. Each reminder shows your net gaming result for the current session, giving you a clear, factual view of your activity before you decide whether to continue or stop.
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Loss Limits

In addition to deposit limits, you can set a ceiling on how much you are willing to lose over a defined period. Once your net losses reach the limit you have set, further play is suspended for the remainder of that period. Like deposit limits, loss limits can be reduced at any time but require a 24-hour review period before they can be raised. This gives you a consistent safety net even during extended gaming sessions.
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Age Verification

tjbaji strictly enforces a minimum age requirement of 21 years for all players. During registration, you are required to declare your date of birth accurately. We may request documentary proof of age — such as a National ID card, passport, or birth certificate — at any stage of the account lifecycle. Accounts found to belong to individuals under 21 will be closed immediately and any funds returned in accordance with our Terms and Conditions.
Is Gambling Becoming a Problem?
Ask yourself these questions honestly — your answers matter
Important: If you answer "yes" to three or more of the following questions, we strongly encourage you to use one of our player protection tools or reach out to our support team for guidance. Recognising the signs early is the most effective step you can take.
Self-Assessment Checklist
1 Do you spend more money on gambling than you originally planned, more often than not?
2 Have you ever borrowed money or sold possessions in order to fund your gambling?
3 Do you find yourself gambling for longer sessions than intended, losing track of time while playing?
4 Have family members, friends, or colleagues expressed concern about how often or how much you gamble?
5 Do you chase losses — continuing to play or increasing bet sizes in an attempt to recover money you have lost?
6 Has gambling caused you to neglect work, study, family responsibilities, or personal health?
7 Do you feel restless, anxious, or irritable when you try to reduce or stop gambling?
8 Do you keep your gambling activity secret from people close to you?
Remember: Experiencing any of these signs does not mean you are a bad person or that the situation cannot improve. Gambling problems respond well to early intervention. The sooner you reach out, the easier it is to regain control.
How to Get Help
Step-by-step guide to activating support and protection tools

Reaching out for help is a sign of strength, not weakness. The tjbaji support team is trained to handle responsible gaming requests with care, discretion, and without judgement. Here is exactly how to get the help you need:

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    Contact Support Directly
    Email our responsible gaming team at [email protected]. Use the subject line "Responsible Gaming Request" so your message is routed immediately to the correct team. We respond to all responsible gaming requests within 24 hours — and for self-exclusion requests, we action them the same day.
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    State Your Preferred Tool
    In your message, specify whether you would like to activate a deposit limit, loss limit, session time-out, or full self-exclusion. Include the amount or duration you have in mind. Our team will confirm the activation in writing and provide you with a reference number.
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    Verify Your Identity
    For self-exclusion and permanent account closure, we may ask you to confirm your identity by providing your registered email address, date of birth, and the last four digits of the mobile wallet (bKash, Nagad, or Rocket) linked to your account. This is to ensure the request is genuine and protects against unauthorised account closures.
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    Receive Confirmation
    Once your request has been processed, you will receive a confirmation email. For deposit and loss limits, the change takes effect immediately. For time-outs and self-exclusion, access to the Platform is suspended within one hour of confirmation. Any pending withdrawals will still be processed normally.
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    Seek External Support if Needed
    If you feel that you need professional counselling or peer support beyond what tjbaji can offer, we strongly encourage you to speak with a qualified mental health professional or contact a gambling support helpline in your area. Taking this step is a positive, courageous decision.
Supporting Someone You Care About
Guidance for family members and friends in Bangladesh

If you believe that a family member or friend is struggling with a gambling problem, your concern and support can make a real difference. Problem gambling often develops gradually and can be difficult to recognise — particularly when the person experiencing it goes to great lengths to conceal their activity.

Some practical steps you can take include having a calm, non-confrontational conversation about your concerns, focusing on specific behaviours you have observed rather than making general accusations. Avoid providing money that you suspect may be used for gambling, and do not cover gambling debts, as this can inadvertently remove the natural consequences that sometimes motivate change.

If the person you are worried about has an account with tjbaji, you may contact us at [email protected] to raise a concern. While we are bound by our privacy policy and cannot disclose account details to third parties, we can note your concern on the account and increase the level of responsible gaming monitoring applied to it. Where we independently identify patterns of potentially harmful play, we will proactively reach out to the account holder.

Remember: supporting someone with a gambling problem can be emotionally demanding. It is important to look after your own wellbeing too. Seeking support for yourself — from friends, family, or a counsellor — is a healthy and necessary part of helping someone else.

Need to Talk to Someone?
Our team is here for you around the clock
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tjbaji Responsible Gaming Team

Available 24 hours a day, 7 days a week. We handle all responsible gaming requests — deposit limits, time-outs, self-exclusion, and general wellbeing queries — with complete discretion and without judgement.

[email protected]
21+ Only. tjbaji is an adults-only platform. All players must be 21 years of age or older to register, deposit, or participate in any game or betting market offered on the Platform. If you are under 21, please do not attempt to register. If you are a parent or guardian and are concerned that a minor in your household has accessed the Platform, contact us immediately at [email protected].

Play Responsibly, Play Enjoyably

When gaming stays fun, everyone wins. Log in to your tjbaji account to manage your limits, explore our games at your own pace, or visit our FAQ for more information about staying safe on the Platform.

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